It is very important to us that our customers trust us. We take our responsibilities extremely seriously. In the interests of our customers, we devote a great deal of attention to risk management and compliance with all legal requirements.

The duty of care lies at the heart of our operations

Achmea Bank guards its reputation and integrity by ensuring that statutory requirements, regulations and ethical standards are adhered to. Compliance and risk management are strongly embedded in our operations. The Operational Risk and Compliance functions occupy an independent position within Achmea Bank. They continuously monitor that the service we provide reflects what Achmea Bank aims to be: a reliable and trustworthy bank

We ensure that we provide transparent information on our activities, services and products and that there is transparent reporting with respect to our financial stability. We ensure that our staff are honest, knowledgeable and professional and we treat our customers and other stakeholders with appropriate care.

Policy and rules

Achmea Bank's most important compliance regulations are listed below. See also our policy documents, which are included as a PDF document down this page. 

Achmea general code of conduct

Achmea Bank can only operate successfully if it has the confidence of all its stakeholders. In everything we do, integrity is seen as vital to securing this confidence on a lasting basis. To this end, Achmea Bank nurtures a culture of openness in which people are able to raise integrity issues without inhibition.

The Achmea Code of Conduct describes how we treat each other within Achmea and how we deal with business information and resources, look after the working environment, resolve conflicts of interest, manage incidents and handle complaints.

The oath or promise (bankers' oath)

The banking industry has introduced a bankers' oath with the goal of bringing about a change of culture in the financial sector. The aim, among other things, is to help restore consumer confidence in banks and the trust of society in the industry. For Achmea Bank, all its employees must therefore take the bankers' oath and also submit to the disciplinary rules of the banking industry.

Achmea Insider Trading Rules

This Code of Conduct applies to all employees (insiders) who have or could have access to price-sensitive information. It covers not only Achmea's permanent staff but also any temporary staff.

Achmea Whistleblower Procedure

The Whistleblower Procedure describes the procedure to be followed as soon as an employee reports an incident involving abuse of information of a potentially sensitive or confidential nature, including: reporting procedure, investigation procedure, confidentiality and legal protection.

Remuneration policy

Our remuneration policy is part of the general remuneration policy of Achmea. Achmea publishes a Remuneration Report each year disclosing information on the remuneration policy, including aggregate figures. This report covers the information policy of Achmea Bank as well as other parts of the group.

Conflicts of interest policy

A conflict of interest is a situation in which there are oposing interests. As a result of these conflicting interests, one of the parties may gain an advantage while the other party may be disadvantaged. This policy states how Achmea Bank deals with (potential) conflicts of interest.
Which conflicting interests do we know?
There may be a (possible) conflict of interest, for example between:

  • an investor and the bank;
  • an investor and an employee of the bank;
  • mutual investors.

Conflicts of interest can arise because the interests are opposite, but also because one party has confidential information and the other party does not.

As Achmea Bank:
  1. we want to identify as many conflicts of interest as possible in advance;
  2. we want to avoid conflicts of interest as much as possible;
  3. we take measures to prevent negative consequences of conflicts of interest as much as possible;
  4. we will inform you if a conflict of interest is unavoidable in an individual case.

More information you find in the Achmea Bank Conflicts of Interest Policy Summary below.

Benchmark Regulation

Regulation (EU) 2016/1011 of the European Parliament and of the Council of 8 June 2016 on indices used as benchmarks for financial contracts (the BMR) contains certain requirements for institutions that provide, contribute to or use benchmarks (as defined in the BMR). Supervised entities in the European Union are obliged to comply with the relevant obligations under the BMR. Achmea Bank is a supervised entity within the meaning of the BMR and therefore falls under (certain) obligations under the BMR.

Article 28 paragraph 2 of the BMR states, among other things, that when supervised entities in the European Union use benchmarks, they must produce and maintain a robust written plan, a so-called Fallback Plan, setting out the actions that they would take in the event that a benchmark materially changes or ceases to be provided. Where feasible and appropriate, such plans shall nominate one or several alternative benchmarks that could be referenced to substitute the benchmarks no longer provided, indicating why such benchmarks would be suitable alternatives. Achmea Bank has drawn up such a plan and policy in accordance with these requirements.



Remuneration Report

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Code of Conduct

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Insider Trading Rules

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Bankers oath

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